How to book

 

Reservation request:
Once you have chosen your holiday home or villa, fill out the FORM directly from the property page or contact us by phone.

Option and down payment:
Our team will send you an email with the BOOKING-FORM to fill-in, indicating all conditions and details to make an advance payment to the owner. You'll have 48 hours to make the payment and send us all requested documents.

Booking confirmation | Voucher:
By receiving all the documents and a copy of the advance payment, our booking office will send you the BOOKING-CONFIRMATION (VOUCHER) with all information about your reservation.
Please check the voucher as soon as you receive it. Contact us immediately if any information appears to be incorrect or incomplete, beacause probably it's not possible to make changes later.

Before your arrival:
7 days before your arrival, you will receive our "TRAVEL INFO" via email, with map and links on Google Maps to reach the property, the main distances and points of interest nearby, more information about extra services and a map of Salento.


Check-in:
the handover of the keys will take place at the address of the property, please agree it with the host / owner (number on the voucher) at least 24 hours before your arrival. At check-in you have to present the booking voucher, a valid identity card (passport or ID-card), and pay the balance, extra costs and damage deposit. If you have paid the balance before your arrival, submit a copy of the payment at check-in.

For further information please visit the page Termes & Condition or the page of the property.

 

Good Booking on Rive del Salento!

 

Need Help?

Contact us: Office +39 0832 523201 or Mobile +39 345 8491679

our experts are at your full disposal

or send us an E-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

CONDITIONS AND USEFUL INFO:

Payment:
to make a reservation, we require an advance payment of 40% of the total amount of the holiday, to be pay on the owner's bank details by  bank transfer, credit card (where applicable), postal order.
The balance will be paid upon arrival directly on the property, entirely in cash, credit card where applicable or with a bank draft issued by an Italian bank. Please note that many owners will only accept cash payment in euros because they do not have the pos.
We inform you that for some properties the balance must be paid 6 weeks before arrival, by bank transfer, credit card (where applicable), postal order. For Booking within 6 weeks before arrival, you have to pay the full amount of the holiday. If we don't receive the balance due in full or on time, we consider the booking as canceled by the guest. In this case will be charged the cancellation's costs, as indicated below.

Cancellation:
the customer can cancel the reservation sending a written notice by fax, e-mail or registered letter 40 days before arrival, losing the paid amount. 
If the cancellation of the reservation occurs within 40 days before arrival, the customer, in addition to losing the paid deposit, have to pay to the agency the cancellation fees of 15% of the entire rent amount.
If the cancellation of the reservation occurs after the payment of the balance, the Customer will lose in full any and all paid amounts and with express exclusion of compensation for any damages.


Price:

all costs are expressed in Euro and shall be paid in that currency. In case of bank transfer the agreed price will be net of any bank fees, otherwise all costs will be charged to the final amount of the stay.
The cost of stay is inclusive of all services expressly specified on the description of the property. Each additional service is considered separately and will be paid upon arrival.

Damage Deposit:
It must be paid a damage deposit at check-in, preferably in cash, which is refundable at check-out, if there is any damage to the property.


Arrivals and Departures:
The hand over of keys takes place at the address of the property between 3 pm and 7 pm. Any other hours will be agreed in advance with the owner or Rive del Salento.
At check-out the person in charge makes an inspection to check the condition of the property and after that he/her will return the damage deposit to the customer.

 

 

Subscribe to our newsletter!

La mia Newsletter

 Agenzia Immobiliare SDM di Mariantonietta Leone, Viale della Libertà 47 - 73100 Lecce - Italia, C.f. LNEMNT76B53L011V - Rea CCIAA di Lecce n° 297158 - Ruolo Mediatori 2011000126