1. ACCEPTANCE
The Client/Tenant (hereinafter Client), by making a reservation through the Agency, declares to be aware of the content of this information document and to accept the general rental conditions.
Once the reservation has been confirmed by the Agency, the rental relationship will be directly between the Client and the Owner.
The Agency remains completely external to this rental relationship and to any request for compensation for damages.
2. USER
The person making the reservation must be of age and is responsible for the truthfulness of the information provided.
3. WEEKLY RENTALS
The rental of all the properties present on the website www.rivedelsalento.it and contained in the catalog has the legal nature of "Tourist Rental of Private Structures" and is concluded by RIVE DEL SALENTO on behalf of the respective owners with their express authorization, according to the prices advertised on the website in compliance with the terms and conditions set out in the private agreement stipulated with the owners themselves. On the site you will find the subdivision of the "Private Structures" by type: FARMHOUSES, SEASIDE VILLAS, RESIDENCE, HOLIDAY HOMES FOR RENT. In all cases located in Self Catering, that is, fully equipped houses, supplied with linen but not equipped with products for cleaning the house and personal hygiene. Based on Italian and regional laws, the denomination "Private Structure" derives from the fact that the owner rents the property as a private individual and not as a hospitality facility with particular hotel or similar licenses and cannot therefore provide additional hotel-type services during the guests' stay, such as for example: change of linen, midweek cleaning, etc. These services can only be provided by third-party companies and paid directly by the guest on site. Since these are private homes for holiday use, they do not have internationally recognized standards or categories, but rather reflect local traditions and the owner's personal taste in their architecture and furnishings, with strengths and weaknesses.
4. RENTAL PERIOD
RIVEDELSALENTO deals with weekly rentals that extend for a maximum of 4 consecutive weeks in favor of the same customer, if however foreseen by the agreement with the owner. In low and medium season it will be possible to make shorter stays for a minimum of 4 nights.
5. BOOKING PROCEDURE
The properties on the website www.rivedelsalento.it can be booked directly online or by contacting the Agency. The booking is considered to be made only and exclusively when the deposit is paid, by bank transfer, credit card, cashier's check, cash within the limits of the law. Upon confirmation of the booking, customers will receive an email with the confirmation voucher containing the customer's personal information, the amounts paid to confirm the booking and the amounts to be paid as a balance, the security deposit required and any extra services requested to be paid upon arrival.
6. TERMS OF BOOKING AND CANCELLATION
To be paid at the time of booking: approximately 30% as a Deposit calculated on the total rental price;
To be paid within 30 days before the start of the Rental or upon arrival: approximately 70% as a Balance to be paid by bank transfer or credit card or cash within the limits of the law;
Failure to pay the balance within the established terms implies the automatic cancellation of the booking with the right to apply a penalty of 100%, or the amount previously paid.
Upon receipt of the deposit, the RivedelSalento Agency will send the customer a booking confirmation with a Voucher and directions to reach the property.
The cancellation of a booking, even if replaced by another, involves the payment of the following penalties:
Amount equal to the deposit paid at the time of booking in the event of cancellation communicated by the customer between the 60th and 30th day from the start of the stay;
100% of the total price of the reservation in case of cancellation communicated by the customer between the 29th and the 1st day from the beginning of the stay.
For cancellations received before the 60th day from the beginning of the stay, the customer is entitled to a refund of the amount paid as a deposit to confirm the reservation.
N.B.: deposit, balance and cancellation may vary based on the type of property, we recommend consulting the property information sheet on the website www.rivedelsalento.it.
7. RESERVATIONS MADE LESS THAN 30 DAYS BEFORE THE BEGINNING OF THE STAY
For reservations made less than 30 days from the beginning of the stay, customers must proceed with the payment of the entire rental amount in a single solution, at the time of booking (only for properties where the balance is due 30 days before). The payment methods to be respected are the same as those adopted in the normal booking procedure.
8. TOURIST TAX
The rental price does not include the tourist tax, which must be paid upon arrival; it follows the rates of the relevant Municipality.
9. WARRANTY
A security deposit is required to guarantee any damage that may be caused, during the holiday stay, to the property itself, its structural components, systems, furnishings and anything else taken into custody.
For the category "Villas and Farmhouses" this deposit is made by credit card; it is not a charge but only an amount "blocked" temporarily on the credit card as a guarantee upon delivery of the keys to the property. For the category "Holiday Homes and Residences" it will be paid at check-in in cash or by bank transfer and will be returned at check out in the same manner.
Should the damage caused exceed the amount paid as a security deposit, the Customer will be required to compensate for the greater damage. The security deposit, in consideration of the type and duration of the contract, will not bear interest and, subject to verification of the absence of damage, will be returned at the end of the holiday period.
N.B.: the security deposit varies according to the type of property, it is advisable to consult the website www.rivedelsalento.it.
10. OCCUPANTS
The Client can only occupy the maximum number of people indicated in the characteristics of the apartment and in accordance with the rental rate.
11. EQUIPMENT
The Client undertakes to leave the apartment in the same conditions in which he found it upon entry, in terms of maintenance of furnishings and equipment.
12. CHANGES TO THE BOOKING REQUESTED BY THE CLIENT
Changes requested on the booked property after the booking has been confirmed do not oblige RivedelSalento in cases where these cannot be satisfied. RivedelSalento will do everything possible to satisfy the client but in any case any change or modification involves a charge of Euro 50.00 for the client.
13. RESPONSIBILITY AND COMPLAINTS
All properties in the RivedelSalento catalogue and on the website www.rivedelsalento.it have been selected, examined and photographed by RivedelSalento. The published descriptions correspond to the actual state of the properties at the time of the visit and acquisition and have been written in good faith. What RivedelSalento offers to the Customer is a lifestyle, that is, the possibility of living and learning about the habits and customs of the local population by spending a holiday in private homes that represent Italian tradition and historical memory and that do not correspond to internationally recognised categories, but follow the personal tastes of the owners, so any small shortcomings related to the characteristics of the architecture and traditions of the place cannot be considered as a reason for complaint. RivedelSalento is not responsible if a customer does not find, upon arrival, the property to their liking, as the agency has provided photos, videos, maps, detailed information and the best possible description of the property, and the customer has signed the booking contract which explicitly requires the accurate reading of the information relating to the booked property in all its parts. In the case of the presence of disabled people or people with limited mobility, to be reported immediately when requesting a quote, Rive del Salento points out that all the properties, even if they may have a bedroom and bathroom suitable for disabled people, are still seaside or country houses and therefore with all the limitations that this may entail and not necessarily free of architectural barriers even inside. Even in the case of the presence of children, it is advisable to pay attention to the descriptions and photos of the properties and to request further details from the RivedelSalento operators, in order to ensure that the chosen property is suitable. RivedelSalento is therefore not responsible if a customer has not correctly read the detailed description on the site or has not contacted the booking operators for further information. The criteria adopted by RivedelSalento in the choice and selection of the properties are based on the identification of features and accessories capable of guaranteeing a good level of comfort, responding positively to the needs of an international public. If upon arrival or during the week the customer notices serious inaccuracies in the description of the property, or problems arise that he is unable to resolve or minimize, he can immediately contact the RivedelSalento Customer Service Office, by calling +39 0832 523201 (during office hours: Monday to Saturday from 09.30 to 20.00) or the customer service manager dedicated to the relevant property. The customer must then confirm, in writing, the complaints within 12 hours of arrival at the property or of the detection of the problem, via e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.). RivedelSalento will do its utmost to resolve the problem as quickly as possible to ensure a pleasant stay for guests at the booked property. RivedelSalento reserves the right to verify on site and during the stay of the holidaymakers, through its representative, the reasons for the complaint and any inaccuracies of the owner, both outside and inside the property. In the event that a customer presents a complaint to RivedelSalento after the end of the stay, without having ever contacted the RivedelSalento Customer Service Office before during their stay in the booked property, no form of refund will be recognized. Furthermore, no refund will be given to customers who are removed from the properties at the request of the owners due to a lack of communication regarding excess people or the presence of animals (the number of excess people and the presence of animals must always be previously communicated to RivedelSalento and accepted by it in agreement with the owners) or in the absence of payment of the security deposit requested upon arrival. No form of refund will be given to customers who, in the event of problems or disruptions, abandon the property without prior written notice to Rive del Salento, nor to customers who decide to anticipate their departure from the booked property, in the absence of valid reasons or serious inconvenience. No form of refund will be given to customers who decide to anticipate their departure without having given prior written explanation and justification to RivedelSalento or who have not carefully consulted the website finding situations that are not suitable for them or without having given the RivedelSalento representative the opportunity to verify the reason for the complaint. RivedelSalento does not recognize as justified causes for complaint events not directly attributable to the organizer or the owner of the property: atmospheric events, presence of local fauna, mosquitoes and insects in general (the presence of any non-owned and "passing" animals may occur considering the geographical position of the structures, especially if the location is in isolated and/or countryside areas). RivedelSalento does not recognize as justified causes for complaint the lack of electricity, gas or water if this depends on government agencies, external causes or force majeure. RivedelSalento declines all responsibility for any inconvenience caused by third parties, such as, for example, maintenance work on public roads or renovations of buildings and similar in the vicinity of the rented properties. The owners and RivedelSalento also decline all responsibility for personal and/or valuable objects left unattended inside the property, especially if the necessary precautions have not been taken.
14. WITHDRAWAL BY THE AGENCY AND CUSTOMER REPROTECTION
In the event that RIVEDELSALENTO is forced to cancel the customer's reservation for reasons beyond its control or for reasons of force majeure (for example but not limited to: ruin of the property, damage to the systems that prevent the use of the property, ablative measures by the public administration and/or the judicial authority), the Agency will be responsible for re-protecting the customer in another equivalent or superior accommodation at the discretion of the Agency itself after agreement with the customer. In the event that the price of the new property is lower than the booked property, RIVEDELSALENTO will provide a refund in favor of the customer equal to the difference, while if the price of the new property should exceed the amount paid by the customer, the latter, by accepting the proposed property, will be required to pay the difference of the higher price. In the event that the customer accepts a property replacement following his complaint, he will have nothing else to request and/or claim, neither from RivedelSalento, nor from the owner of the property previously booked and then replaced. If the parties are unable to reach an agreement on the replacement of the property, upon receipt of written cancellation of the contract by the customer, RIVEDELSALENTO will refund the amounts paid. Under no circumstances will RivedelSalento pay hotel bills or alternative accommodations.
15. USEFUL INFORMATION
Roads and distances: the RIVEDELSALENTO properties are mostly country villas, located in uncontaminated and quiet places; for this reason, the roads leading to the properties are often dirt, sometimes not very wide and in some cases quite steep or bumpy. RIVEDELSALENTO tries to be rigorous in describing the roads and distances of the properties from the various centers and in giving advice on the type of car to use. We therefore ask customers to carefully consult the satellite map "Google Maps" with the GPS coordinates provided after booking, where you can see the real position of the structures and in most cases the access roads are also visible.
16. SERVICES
At the time of booking, in the section dedicated to prices, it is clearly stated what the rental price includes or does not include. The additional services such as extra cleaning services, linen rental, car rentals, transfers, excursions, experiences, are all external services, on request, provided by third-party companies and can be booked up to 7 days before arrival. After this deadline, confirmation is subject to availability of the supplier. Costs and booking methods of these services are specified on the RivedelSalento website. All extra services will be paid in cash at check in. RIVEDELSALENTO declines any responsibility in the event of disputes between the customer and the third-party supplier, acting as a simple intermediary.
Internet connection: For ADSL and WI FI connections (subscriptions for which are made by the owners independently), in mostly private structures, in the countryside and in areas far from residential areas, and for connections with a non-broadband signal, some slowdowns or malfunctions may be possible and caused by atmospheric agents, instability of the lines, and/or causes not attributable to RIVEDELSALENTO or the owner. In the event of malfunctions, the owners will do everything possible to remedy the inconvenience, but the company wishes to point out that some connections, such as sea view houses, may not be suitable for work that requires the use or download of excessive megabytes, and that the simultaneous connection of multiple devices may cause general slowdowns of the line.
17. ARRIVAL AND DEPARTURE TIMES
The expected arrival times are between 3:00 PM and 8:00 PM, unless otherwise specified in the property information sheet. It is recommended that the customer communicates the arrival time 24 hours before the start of the stay so that the owner or his representative can be on site to await the customer and facilitate entry to the property. This communication can be made by calling the telephone number of the reception manager on the voucher. In the event that the customer needs to arrive late in the evening and after 8:00 PM, RivedelSalento will do its best to facilitate the arrival of customers at the booked property and an extra payment for late check-in of €50 will be due to the owners. Any changes regarding the date and time of arrival must be communicated as soon as possible to RIVEDELSALENTO via email or by telephone to the numbers provided on the final travel documents (Customer Service RivedelSalento) to best organize the check-in. In the event that the owner or RIVEDELSALENTO are not informed of any delay communicated on the day of arrival, and are unable to accept a “late check-in”, the customer will have to pay for the overnight stay at a property other than the one booked with RIVEDELSALENTO, without having anything to request from the organizer or the owner himself, who will have done everything possible to satisfy the customer. Departure from the property must take place in the morning by 10.00, allowing access to the owner to check the condition of the property and to the cleaning staff to tidy up the house at least one hour before the communicated departure time. In the event that check-out occurs before 08:00, the owners may at their discretion request an extra payment for early check-out. The departure time must always be communicated at least 12 hours in advance to the owner or property manager.
18. NUMBER OF GUESTS AND THEIR IDENTIFICATION
At the time of booking, or in any case within a maximum of one week before arrival, customers will be required to enter the names and ages of the people who will be staying in the property in the Public Safety Form, which Rive will send to customers via a link, for the communication of presences to the competent authorities. In the sheet of each property, both on the web and in the catalog, a maximum number of people that the property can accommodate is indicated. This number (adults - children - infants) cannot be exceeded in any way. RivedelSalento must be informed and must approve any substitution or increase in guests that may occur within the property during the stay, even in the case of event organization (birthdays, anniversaries, weddings, etc.) that must be communicated to the company and accepted by the owner, who will be required to charge any supplements. In the event of alterations in the number of people present or in the arrangement of the rooms upon arrival, the owner who has not been previously informed by the Agency and who has not accepted any changes will not be required to respect them. If it is in his power to satisfy the customers, they will still be required to pay the requested supplements.
19. ARRIVAL AT THE PROPERTY
Upon arrival at the property, customers are requested to present an identification document (passport or identity card) to the owner or his representative for the registration of presence as required by Italian law, if not previously communicated via the public safety form. In the absence of such documents, access to the property will be precluded. By collecting the keys to the property, the customer becomes the custodian of the property, of the furnishings and of anything else indicated in the specific form that, provided by the owner or his representative, he will sign. He will hold the property with the diligence of a good father of the family and will return, at the end of the period of use, the relative keys.
20. ANIMALS
Inside the forms of each property it is indicated whether animals are allowed, of what size and customers will be required to pay a cleaning supplement to be paid on site to the owner. At the time of booking the customer is required to communicate any pets that he will bring with him, indicating the number and size. The owner may deny entry to the customer who brings an animal without having communicated this at the time of booking, or not accept animals when the number of animals seems excessive for his property. An additional payment for cleaning in the case of the presence of animals will be required on site.
21. CLEANING OF THE PROPERTY
The initial and final cleaning of the property is included in the rental price, unless otherwise indicated in the property information sheet published on the web and in the catalogue. Weekly cleaning (applicable only to accommodation facilities) does not include waste disposal. The properties must be returned in good hygienic conditions in all their parts and accessories. Otherwise the customer must pay the owner or his representative the cost necessary for cleaning. It is the customer's responsibility to take care of waste disposal unless otherwise indicated. If guests do not take care of waste disposal from the property, the owner or his delegate will request a supplement of €80. The kitchen must be left in good hygienic conditions and in order as much as possible. If the hob is dirty the supplement will be €50.
22. POOL AND GARDEN MAINTENANCE
The pools will be open during the periods indicated in the information for each property (openings in low season will also be regulated by weather conditions). Any openings outside the indicated period must be agreed with the owner and will require the payment of a supplement.
23. MAINTENANCE AND EXCEPTIONAL INTERVENTIONS
In the event of maintenance or exceptional interventions that are essential for the smooth running of the holiday, customers may not in any case prohibit the access of the owners or those responsible for the structures inside the property or the home. It is understood that the owners will always provide advance notice and require the presence of the guests themselves, it being understood that where the guests cannot be present during the carrying out of the work, the owners or their representatives may still enter the homes, if necessary, to carry out any repair work. The customer, and those with him, during the stay will not be able to operate or tamper with the controls that regulate the operation of the systems (water, electricity, swimming pool, irrigation, etc.) of the property. In case of need, he must contact the owner or the reception manager, who will take action as quickly as possible. In case of non-compliance with this prohibition, the customer will be held responsible for the damages caused, understood as out-of-pocket expenses, consequential damage and loss of earnings.
24. RULES OF CONDUCT
Guests are kindly requested to observe the rules of conduct in force in our country, regarding good manners and to show the utmost respect towards the owner and the structure in which they are staying. It is therefore absolutely forbidden to move furniture inside the house, take furniture and internal furnishings outside the house and/or make a use of them other than that for which they are intended. In the event that a guest does not comply with the rules of good behavior and these are the basis of damage caused to the structure or to the furnishings contained therein or to the supplies outside the home relating to the garden and swimming pool, the owner will have the right, at his sole discretion, to consider the rental contract terminated by verbal communication to the guest and in written form, for information to the agency, and to request the immediate removal of the customer from the property with the right to also resort to the police. RIVEDELSALENTO declines any responsibility in the event of disputes between the customer and the owner.
25. PERSONAL DATA PROCESSING
The processing of personal data is based on prior consent to processing expressed explicitly or with positive behaviors (opt-in), as provided for by the legislative provisions of EU Reg. 2016/679.
The data controller is IMMOBILIARE SDM - Via Della Libertà, 47 - 73100 Lecce (LE), IT VAT number: 04506500752 – Italy, contact details: Tel: + 39 0832 523201, email: This email address is being protected from spambots. You need JavaScript enabled to view it..
The personal data held by RIVEDELSALENTO are the personal and contact details provided by the customer during the contractual relationship, in the request for quotes, information or services addressed to IMMOBILIARE SDM. All information communicated will be treated in compliance with Legislative Decree. 196/03 and GDPR 2016/679 and confidentiality obligations; IMMOBILIARE SDM processes your personal data lawfully and correctly, using manual and IT tools and with the necessary organizational methods.
Data processing is carried out through collection, registration, storage, consultation, communication, transfer, and has the purpose of fulfilling contractual and legal obligations.
The lawfulness and purpose of the processing are as follows:
- management of the stay, the legal basis of which is the execution of a contract to which the interested party is a party or the execution of pre-contractual measures adopted at the request of the same, pursuant to art. 6.1.b) of GDPR 2016/679;
- sending commercial communications and promotional material through IT or paper means, pursuant to art. 6.1.b) of GDPR 2016/679;
- fulfillment of legal obligations pursuant to art. 6.1.c) of GDPR 2016/679;
- defensive purposes, whose legal basis is the need to ascertain, exercise or defend a right in court pursuant to art. 6.1.f) of GDPR 2016/679.
The aforementioned data will be retained only for the time necessary to complete the practice, in compliance with the principle of minimization, in any case for the time necessary to perform the services provided for in the contract, except in the case where a longer period is required.
