1. ACCEPTANCE
The Client/Tenant (hereinafter Client), by making a reservation through the Agency, declares to be aware of the content of this information document and to accept the general rental conditions.
Once the reservation has been confirmed by the Agency, the rental relationship will be directly between the Client and the Owner.
The Agency remains completely external to this rental relationship and to any request for compensation for damages.
2. USER
The person making the reservation must be of age and is responsible for the truthfulness of the information provided.
3. WEEKLY RENTALS
The rental of all the properties present on the website www.rivedelsalento.it and contained in the catalog has the legal nature of "Tourist Rental of Private Structures" and is concluded by RIVE DEL SALENTO on behalf of the respective owners with their express authorization, according to the prices advertised on the website in compliance with the terms and conditions set out in the private agreement stipulated with the owners themselves. On the site you will find the subdivision of the "Private Structures" by type: FARMHOUSES, SEASIDE VILLAS, RESIDENCE, HOLIDAY HOMES FOR RENT. In all cases located in Self Catering, that is, fully equipped houses, supplied with linen but not equipped with products for cleaning the house and personal hygiene. Based on Italian and regional laws, the denomination "Private Structure" derives from the fact that the owner rents the property as a private individual and not as a hospitality facility with particular hotel or similar licenses and cannot therefore provide additional hotel-type services during the guests' stay, such as for example: change of linen, midweek cleaning, etc. These services can only be provided by third-party companies and paid directly by the guest on site. Since these are private homes for holiday use, they do not have internationally recognized standards or categories, but rather reflect local traditions and the owner's personal taste in their architecture and furnishings, with strengths and weaknesses.
4. RENTAL PERIOD
RIVEDELSALENTO deals with weekly rentals that extend for a maximum of 4 consecutive weeks in favor of the same customer, if however foreseen by the agreement with the owner. In low and medium season it will be possible to make shorter stays for a minimum of 4 nights.
5. BOOKING PROCEDURE
The properties on the website www.rivedelsalento.it can be booked directly online or by contacting the Agency. Once the booking request has been received, customers will receive the booking form by email from Rive del Salento containing the customer's personal information, amounts and deadlines for the various payments (deposit/balance), payment conditions in addition to the general booking conditions. The booking will be considered confirmed only upon receipt of payment within the established times with a copy of the bank transfer made.
6. BOOKING AND CANCELLATION TERMS
To be paid at the time of booking: approximately 30% as a deposit calculated on the total rental price by bank transfer or credit card (where applicable).
To be paid within 30 days before the start of the stay (for the Villas/Masserie type): approximately 70% as the balance by bank transfer or credit card (where applicable).
To be paid upon arrival upon delivery of the keys (for the type Holiday Homes/Residence): approximately 70% as the balance by bank transfer, credit card (where applicable) or cash within the limits of the law.
Upon receipt of payment, the Rive del Salento Agency will send the Customer the voucher with directions to reach the property.
The Customer may cancel the reservation by email. The cancellation of a reservation, even if replaced by another, involves the payment of the following penalties:
• cancellation communicated by the customer up to the 30th day before the start of the stay, loss of the sums paid up to that point;
• cancellation communicated by the customer between the 29th and 1st day from the start of the stay, penalty of 30% of the total price of the stay, in addition to the sums previously paid.
In the event of cancellation communicated after the payment of the balance, the customer will lose in full any and all sums paid and with express exclusion of compensation for any further damages.
N.B.: deposit, balance and cancellation may vary based on the type of property, we recommend consulting the information sheet for each individual property on the website www.rivedelsalento.it.
7. RESERVATIONS MADE LESS THAN 30 DAYS BEFORE THE START OF THE STAY
For reservations made less than 30 days before the start of the stay, customers must pay the entire rental amount in a single solution, at the time of booking (only for properties where the balance is due 30 days before). The payment methods to be respected are the same as those adopted in the normal booking procedure.
8. TOURIST TAX
The rental price does not include the tourist tax, which must be paid upon arrival; it follows the rates of the relevant Municipality.
9. GUARANTEE
A security deposit is required to guarantee any damage that may be caused, during the stay-vacation, to the property itself, its structural components, systems, furnishings and anything else taken into custody.
For the category "Villas and Masserie" this deposit is made by credit card; it is not a charge but only an amount temporarily "blocked" on the credit card as a guarantee upon delivery of the keys to the property. For the "Holiday Homes and Residences" category, it will be paid at check-in in cash or by bank transfer and will be returned at check-out in the same manner.
If the damage caused exceeds the amount paid as a security deposit, the Customer will be required to compensate for the greater damage. The security deposit, in consideration of the type and duration of the contract, will not bear interest and, subject to verification of the absence of damage, will be returned at the end of the holiday period.
N.B.: the security deposit varies according to the type of property, we recommend consulting the website www.rivedelsalento.it.
10. OCCUPANTS
The Customer can only occupy the maximum number of people indicated in the characteristics of the apartment and in accordance with the rental rate.
11. EQUIPMENT
The Client undertakes to leave the apartment in the same conditions in which he found it upon entry, in terms of maintenance of furnishings and equipment.
12. CHANGES TO THE BOOKING REQUESTED BY THE CLIENT
Changes requested on the booked property after the booking has been confirmed do not oblige RivedelSalento in cases where these cannot be satisfied. RivedelSalento will do everything possible to satisfy the client but in any case any change or modification involves a charge of Euro 50.00 for the client.
13. RESPONSIBILITY AND COMPLAINTS
All properties in the RivedelSalento catalogue and on the website www.rivedelsalento.it have been selected, examined and photographed by RivedelSalento. The published descriptions correspond to the actual state of the properties at the time of the visit and acquisition and have been written in good faith. What RivedelSalento offers to the Customer is a lifestyle, that is, the possibility of living and learning about the habits and customs of the local population by spending a holiday in private homes that represent Italian tradition and historical memory and that do not correspond to internationally recognised categories, but follow the personal tastes of the owners, so any small shortcomings related to the characteristics of the architecture and traditions of the place cannot be considered as a reason for complaint. RivedelSalento is not responsible if a customer does not find, upon arrival, the property to their liking, as the agency has provided photos, videos, maps, detailed information and the best possible description of the property, and the customer has signed the booking contract which explicitly requires the accurate reading of the information relating to the booked property in all its parts. In the case of the presence of disabled people or people with limited mobility, to be reported immediately when requesting a quote, Rive del Salento points out that all the properties, even if they may have a bedroom and bathroom suitable for disabled people, are still seaside or country houses and therefore with all the limitations that this may entail and not necessarily free of architectural barriers even inside. Even in the case of the presence of children, it is advisable to pay attention to the descriptions and photos of the properties and to request further details from the RivedelSalento operators, in order to ensure that the chosen property is suitable. RivedelSalento is therefore not responsible if a customer has not correctly read the detailed description on the site or has not contacted the booking operators for further information. The criteria adopted by RivedelSalento in the choice and selection of the properties are based on the identification of features and accessories capable of guaranteeing a good level of comfort, responding positively to the needs of an international public. If upon arrival or during the week the customer notices serious inaccuracies in the description of the property, or problems arise that he is unable to resolve or minimize, he can immediately contact the RivedelSalento Customer Service Office, by calling +39 0832 523201 (during office hours: Monday to Saturday from 09.30 to 20.00) or the customer service manager dedicated to the relevant property. The customer must then confirm, in writing, the complaints within 12 hours of arrival at the property or of the detection of the problem, by e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.). RivedelSalento will do its utmost to resolve the problem as quickly as possible to ensure a pleasant stay for guests at the booked property. RivedelSalento reserves the right to verify on site and during the stay of the holidaymakers, through its representative, the reasons for the complaint and any inaccuracies of the owner, both outside and inside the property. In the event that a customer presents a complaint to RivedelSalento after the end of the stay, without having ever contacted the RivedelSalento Customer Service Office before during their stay in the booked property, no form of refund will be recognized. Furthermore, no refund will be given to customers who are removed from the properties at the request of the owners due to a lack of communication regarding excess people or the presence of animals (the number of excess people and the presence of animals must always be previously communicated to RivedelSalento and accepted by it in agreement with the owners) or in the absence of payment of the security deposit requested upon arrival. No form of refund will be given to customers who, in the event of problems or disruptions, abandon the property without prior written notice to Rive del Salento, nor to customers who decide to anticipate their departure from the booked property, in the absence of valid reasons or serious inconvenience. No form of refund will be given to customers who decide to anticipate their departure without having given prior written explanation and justification to RivedelSalento or who have not carefully consulted the website finding situations that are not suitable for them or without having given the RivedelSalento representative the opportunity to verify the reason for the complaint. RivedelSalento does not recognize events as motivated causes for complaints.
14. WITHDRAWAL BY THE AGENCY AND CUSTOMER REPROTECTION
In the event that RivedelSalento is forced to cancel the customer's reservation for reasons beyond its control or for reasons of force majeure (for example but not limited to: ruin of the property, damage to the systems that prevent the use of the property, ablative measures by the public administration and/or the judicial authority), the Agency will be responsible for re-protecting the customer in another equivalent or superior accommodation at the discretion of the Agency itself after agreement with the customer. In the event that the price of the new property is lower than the booked property, RivedelSalento will provide a refund in favor of the customer equal to the difference, while if the price of the new property should exceed the amount paid by the customer, the latter, by accepting the proposed property, will be required to pay the difference of the higher price. In the event that the customer accepts a property replacement following his complaint, he will have nothing else to request and/or claim, neither from RivedelSalento, nor from the owner of the property previously booked and then replaced. If the parties are unable to reach an agreement on the replacement of the property, upon receipt of written cancellation of the contract by the customer, the Agency will refund the amounts paid. Under no circumstances will RivedelSalento pay hotel bills or alternative accommodations.
15. USEFUL INFORMATION
Roads and distances: RivedelSalento's properties are mostly country villas, located in uncontaminated and quiet places; for this reason, the roads leading to the properties are often dirt roads, sometimes not very wide and in some cases quite steep or bumpy. RivedelSalento tries to be rigorous in describing the roads and distances of the properties from the various centers and in giving advice on the type of car to use. We therefore ask customers to carefully consult the satellite map "Google Maps" with the GPS coordinates provided after booking, where you can see the real position of the structures and in most cases the access roads are also visible.
16. SERVICES
At the time of booking, in the section dedicated to prices, it is clearly stated what the rental price includes or does not include. The additional services such as extra cleaning services, linen rental, car rentals, transfers, excursions, experiences, are all external services, on request, provided by third-party companies and can be booked up to 7 days before arrival. After this deadline, confirmation is subject to the availability of the supplier. Costs and booking methods for these services are specified on the RivedelSalento website. All extra services will be paid in cash at check-in. RIVEDELSALENTO declines any responsibility in the event of disputes between the customer and the third-party supplier, acting as a simple intermediary.
Internet connection: For ADSL and WI FI connections (subscriptions for which are made by the owners independently), in mostly private structures, in the countryside and in areas far from residential areas, and for connections with a non-broadband signal, some slowdowns or malfunctions may be possible and caused by atmospheric agents, instability of the lines, and/or causes not attributable to RivedelSalento or the owner. In the event of malfunctions, the owners will do everything possible to remedy the inconvenience, but the company wishes to point out that some connections, such as sea view houses, may not be suitable for work that requires the use or download of excessive megabytes, and that the simultaneous connection of multiple devices may cause general slowdowns of the line.
17. ARRIVAL AND DEPARTURE TIMES
The expected arrival times are between 3:00 pm and 8:00 pm, unless otherwise specified in the property information sheet. It is recommended that the customer communicates the arrival time 24 hours before the start of the stay so that the owner or his representative can be on site to wait for the customer and facilitate entry to the property. This communication can be made by calling the telephone number of the reception manager on the voucher. In the event that the customer needs to arrive late in the evening and after 8:00 pm, RivedelSalento will do its best to facilitate the arrival of customers at the booked property and an extra payment for late check-in of €50 will be due to the owners. Any changes regarding the date and time of arrival must be communicated as soon as possible to RivedelSalento via email or by telephone to the numbers provided on the final travel documents (Customer Service RivedelSalento) to best organize the check-in. In the event that the owner or RivedelSalento are not informed of a possible delay communicated on the day of arrival, and are unable to accept a “late check-in”, the customer will have to bear the costs of the overnight stay at a property other than the one booked with RivedelSalento, without having anything to request from the organizer or the owner himself, who will have done everything possible to accommodate the customer. Departure from the property must take place in the morning by 10.00, allowing access to the owner to check the condition of the property and to the cleaning staff to tidy up the house at least one hour before the communicated departure time. In the event that check-out takes place before 08.00, the owners at their discretion may request an extra payment for early check-out. The departure time must always be communicated at least 12 hours in advance to the owner or the property manager.
18. NUMBER OF GUESTS AND THEIR IDENTIFICATION
At the time of booking, or in any case within a maximum of one week before arrival, customers will be required to enter the names and identity documents of the people who will be staying in the property in the Public Safety Form, which Rive will send to customers via a link, for the communication of presences to the competent authorities. In the sheet of each property, both on the web and in the catalog, a maximum number of people that the structure can accommodate is indicated. This number (adults - children - infants) cannot be exceeded in any way. RivedelSalento must be informed and must approve any substitution or increase in guests that may occur within the property during the stay, even in the case of organizing events (birthdays, anniversaries, weddings, etc.) which must be communicated to the company and accepted by the owner, who will be required to charge any supplements. In the event of changes in the number of people present or in the arrangement of the rooms upon arrival, the owner who has not been previously informed by the Agency and who has not accepted any changes will not be required to respect them. If it is in his power to satisfy the customers, they will still be obliged to pay the requested supplements.
19. ARRIVAL AT THE PROPERTY
Upon arrival at the property, customers are requested to present an identification document (passport or identity card) to the owner or his representative for the registration of presence as required by Italian law, if not previously communicated via the public security form. In the absence of such documents, access to the property will be denied. Upon collection of the keys to the property, the customer becomes the custodian of the property, of the furnishings and of anything else indicated in the appropriate form which, provided by the owner or his representative, he will sign. He will hold the property with the diligence of a good father of the family and will return, at the end of the period of use, the relative keys.
20. ANIMALS
Inside the pages of each property it is indicated whether animals are allowed, of what size and customers will be asked for a cleaning fee to be paid on site to the owner. At the time of booking the customer is required to communicate any pets that they will bring with them, indicating the number and size. The owner may deny entry to the customer who brings an animal without having communicated this at the time of booking, or not accept animals when the number of animals seems excessive for his property. An additional payment for cleaning in the case of the presence of animals will be requested on site.
21. CLEANING OF THE PROPERTY
The initial and final cleaning of the property is included in the rental price, unless otherwise indicated in the property page published on the web and in the catalog. Weekly cleaning (applicable only to accommodation facilities) does not include waste disposal. The properties must be returned in good hygienic conditions in all their parts and accessories. Otherwise the customer must pay the owner or his representative the cost necessary for cleaning. It is the guest's responsibility to dispose of waste unless otherwise stated. If guests fail to dispose of waste from the property, the owner or his delegate will require a supplement of €80. The kitchen must be left in good hygienic conditions and as tidy as possible. If the hob is dirty the supplement will be €50.
22. POOL AND GARDEN MAINTENANCE
The pools will be open during the periods indicated in the information for each property (openings in low season will also be regulated by weather conditions). Any openings outside the indicated period must be agreed with the owner and will require the payment of a supplement.
23. MAINTENANCE AND EXCEPTIONAL INTERVENTIONS
In the event of maintenance or exceptional interventions that are essential for the smooth running of the holiday, customers may not in any case prohibit the access of the owners or those responsible for the structures inside the property or the home. It is understood that the owners will always provide advance notice and require the presence of the guests themselves, it being understood that where the guests cannot be present during the carrying out of the work, the owners or their representatives may still enter the homes, if necessary, to carry out any repair work. The client, and those with him, during the stay may not operate or tamper with the controls that regulate the operation of the systems (water, electricity, swimming pool, irrigation, etc.) of the property. In case of need, he must contact the owner or the reception manager, who will take care of it as quickly as possible. In case of non-compliance with this prohibition, the client will be held responsible for the damages caused, understood as out-of-pocket expenses, consequential damage and loss of profit.
24. RULES OF CONDUCT
Guests are kindly requested to observe the rules of conduct in force in our country, regarding good manners and to show the utmost respect towards the owner and the structure in which they are staying. It is therefore absolutely forbidden to move furniture inside the house, take furniture and internal furnishings outside the house and/or make a use of them other than that for which they are intended. In the event that a guest does not respect the rules of good conduct and these are the basis of damage caused to the structure or to the furnishings contained therein or to the supplies outside the house relating to the garden and swimming pool, the owner will have the right, at his sole discretion, to consider the rental contract terminated by verbal communication to the guest and in written form, for information to the agency, and to request the immediate removal of the customer from the property with the right to also resort to the police. RivedelSalento declines any responsibility in the event of disputes between the customer and the owner.
25. PERSONAL DATA PROCESSING
Below we provide you with the information regarding the processing of your personal data that will be carried out by RIVE DEL SALENTO, we also want to inform you that the processing of your personal data is based on prior consent to the processing expressed explicitly or with positive behaviors (opt-in), as provided for by the legislative provisions of EU Reg. 2016/679. RIVE DEL SALENTO is a trademark of IMMOBILIARE SDM.
Data controller: is IMMOBILIARE SDM - Via Della Libertà, 47 - 73100 Lecce (LE), IT VAT number: 04506500752 – Italy, contact details: Tel: + 39 0832 523201, email: This email address is being protected from spambots. You need JavaScript enabled to view it..
Types of data Processed: the types of data we process concern your identifiers (e.g., name, surname, residence, number of children, telephone and electronic contact details, place and date of birth, nationality, data relating to the identification document). We may also process some categories of special data concerning you (e.g. data relating to your health, etc.), provided voluntarily, if your requests involve the processing of these personal data. We may process personal data concerning you that are provided to us by our partners (e.g. payment cards) by social media services etc. If you have any doubts, you can contact IMMOBILIARE SDM.
Legal basis: The legal basis is indicated in art. 6 paragraph 1) lett. b) “the processing is necessary for the performance of a contract to which the data subject is party or for the performance of pre-contractual measures adopted at the request of the data subject”
Purpose of the Processing: The processing that is carried out with the collection, recording, storage, consultation, communication, transfer, has as its purpose the performance of hotel tourism activities, the fulfillment of contractual and legal obligations, including:
1. The management of relationships with the customer (management of reservations, issuing invoices, estimates), to perform contractual and pre-contractual obligations, contact requests, requests for assistance;
2. Issuing estimates also through the Whatsapp system
3. The sending (with your consent) of promotional offers, rate updates, greetings by ordinary mail, email, text message, social media, telephone contact;
4. The performance (with your consent) of hotel services, including communication with messages and phone calls addressed to you;
5. The processing, (with written consent), of the so-called data. particulars voluntarily transmitted by you, to guarantee a higher level of hospitality at the hotel facilities;
6. To send you (with your consent), our newsletters or other communications, via email, text message, social media, telephone contact;
7. Furthermore, your Data is processed to fulfill the obligation set forth in the "Consolidated Law on Public Security Laws" (Article 109 R.D. 18.6.1931 n. 773) which requires communicating to the Police Headquarters, for public security purposes, the personal details of residents according to the methods established by the Ministry of the Interior. The data acquired for this purpose will not be stored at the accommodation facility, unless the resident provides specific authorization;
8. Your data could be used to ascertain any liability in the event of hypothetical computer crimes against the IT structure (legitimate interests of the owner).
9. Your data is profiled, according to the methods provided for by the GDPR 2016/679 regulation, with registration and authentication, sending promotional information relating to our services, payment management, address management and sending messages, emails, text messages, social communications, Remarketing and behavioral targeting, Statistics, Advertising, Hosting and backend infrastructure, Saving and managing backups and viewing content from external platforms.
Methods of processing: IMMOBILIARE SDM processes your personal data lawfully and correctly, using manual and IT tools and with the necessary organizational methods.
Your data will be processed with the utmost confidentiality for the purposes indicated, by authorized personnel trained for processing operations. We may use your email address, your telephone numbers to communicate information relating to the services requested by you.
Provision and possible Refusal and Place of Processing: The provision of personal data is voluntary, in case of refusal, the contract will not be executed and you will renounce the provision of the services requested by you.
Your Data is processed at the offices of IMMOBILIARE SDM and at the offices of its partners.
Data communication: Your personal data may be communicated to tour operators, if applicable, they may be communicated to insurance companies, electronic communication service providers, Internet service providers, professional, financial and administrative companies and firms, ICT hardware and software companies, companies that offer services in the tourism sector and to the company's collaborators as subjects authorised to process data.
The updated and complete list of Data Processors is available at IMMOBILIARE SDM at the references indicated.
Dissemination of data and transfer of data outside the EU: Your personal data is processed mainly within the European context, or in countries that guarantee levels of adequacy provided for by articles 45 and following of GDPR 2016/679. Your personal data will not be disseminated.
Data retention times: Your personal data will be retained only for the time necessary to complete the practice, in compliance with the principle of minimisation. In any case, your personal data will be retained for the time necessary to perform the services provided for in the contract, unless a longer period is required.
Exercise of rights: We remind you that pursuant to Article 15 of EU Regulation 679/2016, you have the right to obtain information on the data concerning you, you have the right to object to the processing, request the transfer to another owner, to request your data in a structured format readable by a commonly used device, you can lodge a complaint with the competent personal data protection supervisory authority or take legal action.
To exercise the rights referred to in art. 15 of EU Regulation 679/2016, you can contact the Data Controller by writing to: IMMOBILIARE SDM - Via Della Libertà, 47 - 73100 Lecce (LE), IT VAT number: 04506500752 – Italy, contact details: Tel: + 39 0832 523201, email: This email address is being protected from spambots. You need JavaScript enabled to view it..
